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Policy
We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. Your trust is our priority.
Introduction
This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our services. We are committed to protecting your privacy and ensuring transparency in our data practices.
Information We Collect
Information You Provide
- Account Information: Name, email address, and contact details when you create an account
- Order Information: Shipping address, billing information, and product preferences
- Payment Information: Payment details (processed securely through PayPal)
- Communications: Customer service inquiries and correspondence
Information Automatically Collected
- Usage Data: Browser type, IP address, device information, and cookies
- Log Data: Access times, pages viewed, and system activity
- Session and Design Review Data: Interaction recordings, design conversations, product selections, and mockup images used to troubleshoot the service and manually review eligible Create-page orders before fulfillment
How We Use Your Information
We use the collected information for:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Improving our products, services, and user experience
- Sending transactional emails and order updates
- Detecting and preventing fraud
- Reviewing eligible Create-page orders for artwork extraction, placement, scale, garment size, and blank color before fulfillment
Information Sharing and Disclosure
We share your information with:
Service Providers
Printful (fulfillment), PayPal (payment processing), Resend (transactional email), PostHog (product analytics and session replay), and shipping carriers
Legal Requirements
When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information. Our security measures include:
- SSL encryption for data transmission
- Secure payment processing through PayPal
- Regular security audits and monitoring
However, no method of transmission over the Internet is 100% secure.
Data Retention
Short-lived review copies stored in our order workflow—including source mockups, session identifiers and replay links, and unresolved email payloads—are deleted or redacted within 30 days. Evidence for a cancelled review is redacted within 7 days.
We may retain order, payment, fulfillment, and operational audit records longer when needed to provide the service, resolve disputes, prevent fraud, or meet legal and accounting obligations.
Your Rights
You have the right to:
Access
View your personal information
Correct
Fix inaccurate data
Delete
Request removal of your data
Portability
Export your data
Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information about your usage of our services. This may include PostHog session replay on shopper-facing pages. We disable session recording within our admin area. You can control cookies through your browser settings.
Cookie Types We Use:
- • Essential cookies for site functionality
- • Analytics cookies to improve our service
- • Preference cookies to remember your settings
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions about this Privacy Policy or our practices, please contact us:
Email Support
[email protected]Questions About
Your Privacy?
We're here to help! Contact our support team if you have any questions about our privacy practices.
About privacy at GPTShirt.ai
GPTShirt.ai is an AI-powered custom apparel store. When you browse our site, create designs, or place an order, we collect only the information needed to run the service, fulfill print-on-demand shipments, and respond to support requests. This page explains what we collect, how we use it, who we share it with, and the choices you have about your personal data.
Account and order data may include your name, email address, shipping address, billing details, product selections, and messages you send to our support team. Payment card data is handled by PayPal; we do not store full card numbers on our servers. We also collect technical usage data such as browser type, device information, IP address, and cookies that help keep the site secure, remember preferences, and measure performance.
We use your information to process and ship orders through fulfillment partners such as Printful, send transactional emails about your purchase, improve our AI design tools and storefront, detect fraud, and comply with legal obligations. We do not sell your personal information. We share data with service providers only when they need it to perform work on our behalf — for example payment processing, printing, packaging, and carrier delivery — or when required by law.
We apply reasonable technical and organizational safeguards, including encrypted connections for data in transit and secure payment flows. No online service can guarantee absolute security, but we review our practices regularly. Depending on where you live, you may have rights to access, correct, delete, or export personal data we hold about you. You can also manage non-essential cookies through your browser settings.
We may update this policy when our practices or legal requirements change. Material updates will be posted on this page with a revised effective date. Questions about privacy can be sent to [email protected]. For purchase terms, see our Terms of Service; for general product questions, visit the FAQ or contact page.